Frequently Asked Questions (FAQs) for Shop.MaabaraOnline.com
Find answers to common questions about shopping, ordering, payments, delivery, vendor registration, and support.
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1. How do I place an order on MaabaraOnline Market?
Answer:
Follow these simple steps:
Step 1: Visit the Shop page and browse products by category.
Step 2: Click on the product you wish to purchase.
Step 3: Review the product description, specifications, pricing, and vendor details.
Step 4: Use the Get Support or Send Message option to send an inquiry to the vendor.
Step 5: Choose your inquiry type:
- Product availability
- Shipping question
- Price negotiation
- Bulk purchase
Step 6: Submit your message.
Step 7: Wait for vendor response.
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2. Do I need an account to place an order?
Answer:
No. You may browse products without an account.
However, creating an account allows you to:
- Track orders
- Save delivery addresses
- View order history
- Receive special offers and updates
- Communicate more easily with vendors
Steps to create an account:
1. Click Register.
2. Enter your email address.
3. Create your account details.
4. Verify your email if required.
5. Start shopping.
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3. What payment methods do you accept?
Answer:
When clients order with MaabaraOnline Market place, payment should be done when they receive the product either with cash or MPesa.
🚫 Do not ask clients to pay before.
If you want to avoid paying the delivery fee yourself, just ask the buyer to take responsibility of delivery.
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4. How long does delivery take?
Answer:
Delivery timelines vary depending on:
- Product availability
- Vendor location
- Delivery destination
- Order size
Typical delivery periods:
Nairobi — 1–3 Business Days
Major Towns — 2–5 Business Days
Remote Areas — 3–7 Business Days
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5. Can hospitals and laboratories place bulk orders?
Answer:
Yes.
Healthcare facilities can purchase in bulk for:
- Hospitals
- Clinics
- Laboratories
- Universities
- Research Institutions
- NGOs
How to Request Bulk Pricing:
1. Identify products required.
2. Contact the vendor directly through the product page.
3. Specify quantities needed.
4. Request a quotation.
5. Confirm order after receiving pricing.
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6. How do I know if a product is available?
Answer:
Product availability is displayed on each product page.
You can also use the Get Support option to send an inquiry to the vendor and confirm stock before making payment.
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7. Can I negotiate prices with vendors?
Answer:
Yes.
Steps:
1. Open the product page.
2. Click “Make an Offer.”
3. Submit your proposal.
4. Wait for vendor response.
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8. How do I contact a vendor before purchasing?
Answer:
Each product page provides a vendor inquiry option.
Use Get Support or Send Message.
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9. What should I do if I receive a damaged or incorrect item?
Answer:
Step 1: Inspect the item immediately upon delivery.
Step 2: Take clear photos of the issue.
Step 3: Contact the vendor or customer support.
Step 4: Provide order number, product name, and photos.
Step 5: Follow return or replacement instructions.
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10. Are products covered by warranty?
Answer:
Many medical devices and equipment come with manufacturer or vendor warranties.
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11. How can I become a vendor on MaabaraOnline Market?
Answer:
Vendor Registration Steps:
1. Click Register.
2. Enter your email address.
3. Fill shop details.
4. Submit registration.
5. Wait for approval.
6. Start listing products.
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12. What products can vendors sell?
Answer:
- Laboratory Equipment
- Diagnostic Devices
- Emergency Equipment
- Dental Equipment
- Maternity Equipment
- Theatre Equipment
- Radiology Equipment
- Medical Consumables
- Hospital Furniture
- Clinical Instruments
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13. Is my payment information secure?
Answer:
Yes. MaabaraOnline uses secure payment processing channels.
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14. What should I do if I forget my password?
Answer:
1. Click Login.
2. Select Lost your password?
3. Enter your email.
4. Follow reset instructions.
5. Create a new password.
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15. Does MaabaraOnline offer nationwide delivery in Kenya?
Answer:
Yes. The marketplace supports delivery across Kenya.
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16. How do I request a quotation (RFQ) for hospital procurement?
Answer:
1. Prepare list of items.
2. Contact vendor.
3. Request quotation.
4. Review pricing.
5. Confirm order.
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17. Do you offer technical support after purchase?
Answer:
- Installation guidance
- Product operation assistance
- Warranty support
- Troubleshooting
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18. Are the medical products genuine and quality assured?
Answer:
MaabaraOnline works with verified healthcare suppliers.
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19. How can I contact MaabaraOnline Customer Support?
Answer:
- Phone Support
- Email Support
- Website Contact Form